Have you ever lost one of your most valuable customers? What if your branch had known the customer was leaving months earlier? A relationship building call should have been made to identify and correct the issue.

Critical Care Attrition is a customer behavioral model used to indicate which customers are most likely to leave or reduce their deposit holdings with your bank or credit union. Just like a dependable credit score used daily at your branch to make quick and accurate credit decisions, Critical Care provides an attrition indicator so retention intervention can be taken.

Need assistance in learning to make an effective customer retention call? Quest training provides Customer Retention Calling Workshops to ensure your success.

Quest's most popular cross-sell models include High Value Deposits, Home Equity, and Mortgage